SHIPPING TIME

If you have purchased out of stock products (that are being manufactured), the DISPATCH DATE from our warehouses is the one highlighted in RED, in the product sheet during the purchase stage (also found in the order summary).

Have you ordered multiple products? For the dispatch date from our warehouse, consider the product with the longest shipping time.

Shipping time is ON AVERAGE OF 4/5 WORKING DAYS. However, they cannot be guaranteed 100%: they may be slowed down depending on the place of delivery, logistical difficulties of the couriers, the presence of holidays or sales. The reported shipping time is an ESTIMATE, based on the history of previous shipments; therefore there could be an early delivery or a delay for reasons not directly attributable to Mobili Fiver.

Moreover you have the possibility to postpone the shipping date of your order. At checkout, select postpone the shipping date and choose the date that you prefer to received the products. You can postpone the date up to 31 working days from the date of your order: from the next day for products in stock and, for products included in the "Wait and Save" offer from their date of availability. 

SHIPPING OF GOODS 

When the goods are shipped, you will receive an email notification with the shipment tracking number. 

If you are not able to receive the goods, want to change the place of delivery or have a period of absence, please inform our Customer Service that will contact the courier and reschedule the delivery. In the event that our Customer Service does not receive any notice, any storage costs will be charged to the Customer (in case of "important" information, we recommend contacting our Customer Assistance, specifying the order number).

In case of multiple failed delivery attempts, the undelivered goods will be avaible to the Customer at the courier's warehouse for a maximum of 5 working days. After this deadline, the order will be cancelled. In this case, the ordered items will be returned to the sender and the order will be partially refunded to the Customer: the accrued shipping and storage costs will be deducted from the refunded amount.
 

WHAT TO DO UPON DELIVERY

Upon delivery of the goods, it is essential to:

• Check that the number of packages delivered and the outer appearance correspond to what is indicated in the order receipt sent by email during the shipment confirmation process.
• Do not throw away the packaging before having checked the condition of the product. If the product is damaged or non-compliant and the packages have been thrown away, the replacement will NOT be possible.
• Check that the packaging is intact and not altered, even in the closing tapes. In case of tampering, consult the FAQs.